Frequently Asked Questions

Using Tiimo

What is Tiimo?

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Tiimo is a visual daily planner designed to support neurodivergent brains, and helpful for anyone who thrives with structure, reminders, and flexibility.

We combine calendar planning, to-do lists, focus tools, gentle nudges, and now AI planning into one easy-to-use app that works across devices. Whether you’re juggling tasks, managing transitions, or building sustainable routines, Tiimo helps you do it your way.

Learn more about Tiimo’s features and benefits

Read the story behind Tiimo
See what our community is saying about Tiimo

How do I get started?

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Tiimo is built to be flexible so you can plan in a way that works for your brain. Whether you like full structure or just need a brain-dump zone, here’s how to get started.

If you’re new, start with our Getting started with Tiimo guide, a quick setup for syncing your calendar, adding tasks, and building your first plan.


Feature guides

Tasks & to-dos

Plan, brain-dump, and organize your day

Focus timer

Track time visually and stay anchored in tasks

Calendar import

Sync Apple, Google, or Outlook calendars

Widgets and Live Activities

Keep Tiimo visible on your Home or Lock screen, or Apple Watch

Customization

Adjust visuals, sounds, fonts, and profiles to suit your needs

Notifications

Set reminders that help without creating alert fatigue

What devices does Tiimo work on?

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Tiimo is available on:

  • iOS
  • Apple Watch
  • iPad
  • Mac
  • Web (through any browser)

To use Tiimo across multiple devices, log in using the same email address you used when subscribing.

To check for compatibility with your device, follow this guide:

→ Find Tiimo in the App Store.

→ Scroll down to Information and choose Compatibility.

→ You will see what version of iOS a device needs to have in order to be compatible.

→ The Tiimo web planner works on all computers.


Please note: As of September 2025, Tiimo is not available on Android. Currently we are exploring ways to bring the app back to Android, but at this moment we are not able to give a specific date for when it will be available again.
We remain fully functioning on iOS and on web. If you have any other questions, or if you would like to request a refund - please send an email to hello@tiimo.dk. Make sure to provide the email for your Tiimo account.

Subscription & Payment

What subscription plans does Tiimo offer?

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With a Tiimo Pro subscription, you get access to all features across platforms. You can pay monthly or save by subscribing for a full year at a discounted price. Tiimo also offers a free version with a selection of planning tools to help you get started (on iOS app only - web app not included).

The web app is one of the premium features, and it is therefore required to have an active trial or subscription to be able to access it.

How do I switch plans?

To switch plans, go to the platform where you originally subscribed (App Store or web):


If you subscribed via the App Store:
Open your Apple Account (Settings → tap your name at the top)

→ Tap Subscriptions

→ Find and tap Tiimo

→ Choose a different plan or make other changes

If you subscribed on the Web Planner (via Stripe):

→ Log in at webapp.tiimoapp.com

→ Go to Settings → Account → Manage subscriptions

→ Enter the email you used to sign up

 ↳ If you signed up using Apple ID with Hide My Email, enter your Apple private relay email, not your regular Apple ID

→ Check your inbox for a login link

→ Click the link to access your account and change your subscription

Please note: it is not possible to manage a subscription which was purchased on App Store on Stripe, and vice versa.

If you tried to receive a link to manage your subscriptions on Stripe, but the link hasn't arrived to your email - please double check that your subscription was not purchased on App Store.

How much does Tiimo Pro cost?

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With a Tiimo Pro subscription, you get access to all features across platforms.

You can pay monthly or save by subscribing for a full year.

Please note: App prices may vary slightly by location. Your local price will be shown in the App Store at checkout. If you subscribe through the web, pricing is fixed and shown at the end of the sign-up flow.

How do I start a Tiimo subscription?

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You can sign up for a 7-day free trial by downloading the app or using the web planner. The subscription will automatically continue after the trial unless you cancel before it ends.

Please note: The 7 day trial is only available when purchasing a yearly subscription. When purchasing a monthly subscription, the charge will occur right away.

With a subscription, you can use Tiimo across devices (phone, web, watch, etc). Just make sure to log in with the same email on each device. You’ll manage your subscription through the platform where you originally subscribed.

Start on smartphone

Download in App Store

Start on web

Sign up here

How do I cancel my subscription?

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You can cancel your subscription through the platform where you first subscribed. Deleting the app does not cancel your subscription.

If you subscribed in the iOS app:

→ Follow Apple’s guide

If you subscribed on the Web Planner (via Stripe):

→ Log in at webapp.tiimoapp.com

→ Go to Settings → Account → Manage subscriptions

→ Enter your sign-up email

 ↳ If you used Apple ID with hidden email, enter your Apple private relay email

→ Check your inbox for a login link

→ Click the link to cancel your subscription

Please note: it is not possible to manage a subscription which was purchased on App Store on Stripe, and vice versa.

If you tried to receive a link to manage your subscriptions on Stripe, but the link hasn't arrived to your email - please double check that your subscription was not purchased on App Store.

How do I request a refund?

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All payments and refunds are handled by the platform where you subscribed:

  • If you subscribed via the App Store: Request a refund through Apple’s official refund page. Please note: we are not authorized to process refund requests for purchases made on App Store.
  • If you subscribed via the web or on Google Play: Reach out to our team directly using the chat at the bottom of this page or by sending an email to hello@tiimo.dk.

Please note: Charges for app purchases are generally nonrefundable, and Tiimo does not offer refunds for partially used periods.

How can I share my subscription with a family member or child?

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If you’re all using Apple devices there are two ways to share a Tiimo subscription:

Option 1: Share one account

→ Log in to all devices using the same email and password

→ Everyone will access and interact with the same account and schedule

→ You can also set up separate profiles for each family member under the same account if preferred

Option 2: Use Apple Family Sharing

→ Make sure Apple Family Sharing is set up on your devices

→ Each family member should download the Tiimo app on their own device

→ Have them sign up using their Apple ID (or the email linked to the Family Sharing group)

→ Each person will have a separate, private account, but share the same subscription billing

How do I start over without creating a new subscription?

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If you want a fresh start with Tiimo, you don’t need to delete your account or cancel your subscription. You can simply create a new profile.

To start over:

On iOS:

→ Go to Me tab

→ Tap Settings → Profile

→ Select Add new profile
→ Set up your new profile with tasks and schedules

→ Once you’re ready, delete the old profile you no longer want (Settings -> Delete profile)

On Web Planner:

→ Go to /home page

→ In the upper right corner, click on your name
→ From the dropdown, select 'Create new profile' or select another profile

→ Set up your new profile with tasks and schedules
→ Alternatively, you can manage profiles here

→ Once you’re ready, delete the old profile you no longer want

I need help!

How do I import my calendars?

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You can import calendars from Apple, Google, Outlook, and more — on both the Tiimo app and the web planner.

To sync calendars across multiple platforms or devices, you’ll need to import your calendar separately on each device. Once imported, the calendar will sync automatically across devices.

Follow this guide to import your calendar

How do I change the language of the app?

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On iOS:

→ Go to Settings on your iPhone or iPad

→ Scroll to Apps → find Tiimo

→ Tap Preferred Language and choose your preferred language

On Web Planner:

→ Go to Settings → Calendar Settings → Language

How do I turn notification sounds on or off?

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To turn ON sound:

→ Go to your phone settings

→ Find the Tiimo app

→ Tap Notifications → scroll to Sounds

→ Make sure the sound toggle is turned on

→ Also ensure your phone is not set to silent

To turn OFF sound:

→ Follow the same steps above and turn off the sound toggle

Adjust your notification settings using this guide

How can I use Tiimo across devices?

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To use Tiimo on multiple devices, log in with the same email on each device/app.

If you’re importing a calendar, you must do so on each device separately to enable syncing. Once imported, it will sync automatically going forward.

Follow this guide to import your calendar

I’ve subscribed to Pro, but my premium features are still locked.

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You may have accidentally created a new account. To unlock premium features, restore your purchase in the account you want to use.

In the iOS app:

→ Log in to the preferred account

→ Go to Me tab → Settings

→ Scroll down to Account & subscription
→ Restore purchase

If this doesn’t solve the issue please reach out to us via chat (bottom right corner) or email hello@tiimo.dk.

I accidentally created two logins, can you merge them?

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Unfortunately, it’s not possible to merge two accounts. You’ll need to choose one account to keep using and abandon the other.

You can restore your subscription to the account you want to use:

In the iOS app:

→ Log in to the preferred account

→ Go to Me tab → Settings
→ Scroll down to Account & subscription
→ Restore purchase

Why can’t I see the days of the week in the Today tab?

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You can! In the Today tab, just tap the current day/date to reveal the full week view.

For a broader overview, we recommend using the web planner

I have a different issue, can you help?

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Absolutely! If you don’t see your issue listed here, please get in touch: email us at hello@tiimo.dk

Got answers? Get Tiimo.

You’ve figured out the how, now try the tool that helps you plan, focus, and follow through, your way.

Start planning on desktop
Try Tiimo today
Available on iOS, iPadOS & watchOS