Frequently Asked
Questions

Using Tiimo

What is Tiimo?

Tiimo is your visual planning tool. Combining to-do lists, calendar and focus support in one tool for task management and productivity. Designed for ADHD, Autism and anyone who needs a visual way to organize their day.

Learn more about the features and benefits

The story behind Tiimo

See what our users are saying about Tiimo

How do I get the most out of Tiimo?

Everyone is different, and we recommend tailoring your Tiimo experience to your specific needs.

Try the following features to find out what helps you plan, focus and do:

Import calendar and reminders

→ Use Inbox for brain dumps

Use focus timer to stay focused on a single task

Use widgets to see your schedule directly on your home screen

→ Use AI to help break down tasks

→ Use Tiimo across all devices for easy access

Follow this step-by-step guide to get started with Tiimo.

Which devices work with Tiimo?

  • Smartphones (iOS and Android)
  • Apple watch
  • iPad
  • MacOS
  • Web

To use Tiimo across devices, simply log in to each device/app using the e-mail you used when subscribing.

Please note: If you are going to be using Tiimo across iOS and Android devices, make sure to sign up using an e-mail, not your Apple ID (it’s not possible to log in on an Android with an Apple ID).

To check for compatibility with your device, follow this guide:

  1. Find Tiimo in either the App Store or Google Play.
  2. Scroll down to Information and choose Compatibility.
  3. You will see what version of iOS or Android a device needs to have in order to be compatible.
  4. Tiimo for web works on all computers.

How do I import my calendar?

You can import your calendars (Apple, Google etc.) to Tiimo both in the app and with Tiimo for web.

Either find the video guide in the app by tapping your name in the top left corner or check out this guide to get you started.

Subscription & Payment

Subscription plans

With a Tiimo Pro subscription, you have access to all features across platforms. Pay monthly or sign up for a full year for a discounted price.

Tiimo also offers a free version with a selection of planning tools to help you get started.

If you want to switch plans, go to the platform where you initially subscribed (app/web) to manage your subscription.


If you subscribed in the app:
Go to your Apple Account → Go to Subscriptions → Find Tiimo  → Find and select a different plan

If you subscribed via Tiimo for web:

→ Log in at webapp.tiimoapp.com → Go to Settings → Go to Account → Click Manage subscriptions → Enter the e-mail you signed up with and check your inbox for your login link →  Click the link to access your account and change your subscription

Prices

With a Tiimo Pro subscription, you have access to all features across platforms. Pay monthly or sign up for a full year for a discounted price.

Please note that app prices vary slightly between locations. Your local price will be visible in App Store or Google Play when subscribing through the app. If you subscribe through web the price doesn’t vary and is viewable at the end of the sign-up flow.

How do I subscribe?

Sign up for a 7-day free trial by either downloading the app or going to tiimoapp.com. Choose your preferred plan (monthly or yearly) when signing up, and the subscription will automatically continue after the 7-day trial.


With a subscription you can access Tiimo across platforms (phone, web, watch etc.) – just make sure to use the same login information when logging in to a new device. The platform where you initially subscribe (app/web) is where you’ll manage your subscription (i.e. switch plans or cancel subscription).

Start on smartphone

Download in App Store

Download in Google Play

Start on web

Sign up here

How do I cancel my subscription?

You manage your subscription (including switching plans or cancelling subscription) through the platform where you first subscribed. Please note that deleting the app does not cancel your subscription.

If you subscribed in the iOS app, follow Apple's guide on how to cancel subscriptions.

If you subscribed in the Android app, follow Google's guide on how to cancel subscriptions.


If you subscribed via Tiimo for web, follow these steps:

→ Log in at webapp.tiimoapp.com → Go to Settings → Go to Account → Click Manage subscriptions → Enter the e-mail you signed up with and check your inbox for your login link →  Click the link to access your account and cancel your subscription

How do I request a refund?

Generally, all charges for app purchases are nonrefundable, and Tiimo does not refund partially used periods. If you wish to request a refund from the app processor (Apple or Google), you can do so through App Store or Google Play.

How do I share my subscription with my child/family member?

If you and your family member(s) all use Apple devices, there are two ways for family members to share a Tiimo subscription:

  1. First option is to share one account by logging in to all devices with the same e-mail and password. This lets family members see and interact with the same account – for example a parent can create a schedule on their device, which the child can access on their own device.

    If you prefer, you can set up separate profiles for each family member under the same account: Go to My Profile (top left) → Settings (icon top right) →  Profile →  Add new profile
  1. The other option is to share a subscription through Apple Family Sharing. This lets all family members have separate accounts, which are not visible to each other, but are billed through one shared subscription.To set this up, have each family member download the app to their device and create their accounts using their Apple ID (or the email that is registered on the Apple Family Sharing set-up).

If one or more of your family members use Android devices, you share the subscription by logging in to all devices with the same e-mail and password. This lets family members see and interact with the same account – for example a parent can create a schedule on their device, which the child can access on their own device.

If you prefer, you can set up separate profiles for each family member under the same account: Go to Me →  Profile →  Add new profile

I switched from an iPhone to an Android, how do I access my subscription?

It’s not possible to log in on an Android with an Apple ID. If your account was created using Apple ID, you therefore need to change the e-mail and password of your account before logging in via the Android app.

  1. Log in on the iOS App → Me section → Account & subscription → Change email → Log out of the app → Create a password using “Reset Password”
  2. Use this new email to log in to both your iOS app and Android app

How do I start over without creating a new subscription?

If you want a fresh start with Tiimo, you don’t need to delete your account or subscription.

You can start over by following these steps:

  1. iOS app: Go to Account → Settings → Profile, select Add new profile
    Android app: Go to Me section → Profile
  2. Select the new profile and set up tasks and schedules as you wish.
  3. Afterwards, delete the old profile you no longer want.

I need help!

How do I access Tiimo across devices?

To use Tiimo across devices, simply log in to each device/app using the e-mail you used when subscribing.

Please note: If you are using Tiimo across iOS and Android devices, make sure to sign up using an e-mail, not your Apple ID (it’s not possible to log in on an Android with an Apple ID). If you are already signed up with your Apple ID, you need to change the e-mail and password for your account before logging in on your Android device.

How to I turn sound on notifications on/off?

To turn ON sound on notifications, go to your phone settings and find the Tiimo app. Go to  Notifications → scroll to Sounds and make sure the toggle is active. Also make sure your phone is not set to silent, as this will also silence all notifications.

You can customize the sound of notifications in the Tiimo app:

  1. Go to Plan tab → tap your name in top left corner.
  2. Tap the Settings-icon in top right corner.
  3. Go to Notifications → tap Notification Sound and select your preferred sound.

To turn OFF sound on notifications, go to your phone settings and find the Tiimo app. Go to  Notifications → scroll to Sounds and click the toggle to switch off sounds.

How do I see days of the week in Plan tab?

When looking at your schedule for the day in the Plan tab, you can tap the current day/date, and the full week will appear.

How do I avoid an All day-task taking up Focus timer?

The way to avoid an All day-task taking up your Focus view (iOS) or Right now view (Android) is to complete the task.

To complete the task, either find the task under the Plan tab and mark it complete, or find the task in the Focus tab (iOS)/Right Now tab (Android) and complete it by dragging the focus timer to the end.

The task will disappear from the Focus tab, but still be visible under Done tasks in the Plan tab.

I accidentally created two logins, can you synchronize the accounts?

You can synchronize the subscription, making sure your payment is connected to the preferred account. You do this by logging in to your preferred account and restoring your purchase to that account – please see guide below.

Unfortunately, we are not able to sync or merge the two accounts.


How to restore purchase in the iOS app:
Log in to the app → Plan tab → My Profile (your name in the top left corner) → Settings (icon top right) →  Account & subscription → Restore purchase.

How to restore purchase in the Android app:

Log in to the app → Me section → Account & subscription → Manage subscription → Restore purchase

I’ve subscribed to Pro, but my premium features are still locked?

You’ve probably created a new account (maybe by accident). To unlock the premium features, you need to restore your purchase to the new account.

How to restore purchase in the iOS app:
Log in to the account, you will be using going forward → Plan tab → My Profile (your name in the top left corner) → Settings (icon top right) →  Account & subscription → Restore purchase.

How to restore purchase in the Android app:

Log in to the account, you will be using going forward → Me section → Account & subscription → Manage subscription → Restore purchase

If this is not the cause, you are most likely experiencing a bug. Please reach out to us at hello@tiimo.dk

My Android app crashes and/or I’m not able to log in

Please try the following:

  1. Uninstall the app
  2. Restart your device
  3. Reinstall the app
  4. Clear the app storage by doing the following:
    Go to Tiimo app icon on the home screen of your phone →  long press it →  click the Information icon (top right) →  go to Storage →  go to Clear data →  Confirm that and delete it.
  5. Try logging in again.

This should help fix the issue. If not, please reach out to us at hello@tiimo.dk

Different issue

Don’t see your issue in this FAQ? Please reach out to us in the chat at the bottom right corner of this page or at hello@tiimo.dk.

Plan. Focus. Do.

Tiimo is your daily planning toolkit for simplified time management and focus. Designed for ADHD, Autism and anyone who needs a visual way to organize their day.