Privacy policy

Your privacy matters to us. At Tiimo A/S ("Tiimo," "we," "us," or "our"), we’re committed to protecting your personal information and handling it responsibly. This policy explains what data we collect, why we collect it, how we use it, and your rights under GDPR.

Got questions? Reach out to us anytime at hello@tiimo.dk.

Who we are

We’re Tiimo A/S, a Danish company dedicated to creating the best possible digital planning tool to help you organize your life. We’re responsible for keeping your personal data secure and ensuring it’s processed in line with GDPR.

We work with trusted third-party providers (like payment processors and IT services) to help us deliver Tiimo smoothly. When we share your data with them, we make sure they handle it with the same care and legal compliance we do.

What data we collect

We only collect what’s necessary to provide and improve our services. Here’s what we may collect:

Information you provide

  • Name
  • Email address
  • Subscription details
  • Payment data

We work with third-party payment processors (like App Store and Google Play) to handle your payments. Depending on your location and payment method, we may collect payment-related data to manage your subscription. We do not store your full payment details, and all payment transactions are handled securely by our payment partners.

Automatically collected data

When you use our app or website, we may automatically collect:

  • Device information (e.g., device type, operating system)
  • IP address
  • Approximate location (based on your IP address)
  • Usage data (e.g., how you interact with the app/website)

If the app crashes, we may collect technical details to fix the issue. This data isn’t linked to you personally.

Why we collect your data

We collect your data to:

  • Provide and improve Tiimo’s services
  • Manage your subscription and payments
  • Communicate updates and features
  • Ensure the security and stability of our platform

We’ll never use your data for unrelated purposes without your consent.

Data Sharing

We do not sell your personal data. However, we may share your data with trusted third-party providers who help us deliver and improve Tiimo. These providers process your data on our behalf and are required to comply with GDPR and keep your data safe.

We may share data with:
  • Payment processors to manage subscriptions and payments
  • IT and hosting providers to ensure Tiimo runs smoothly
  • Analytics services to understand how users engage with Tiimo and improve our service

In some cases, your data may be processed outside the EU/EEA. When this happens, we ensure your data is protected by:

  • Standard Contractual Clauses approved by the European Commission
  • Other equivalent safeguards in compliance with GDPR

We only share the minimum amount of data necessary with these providers to perform their tasks.

Children's privacy

Tiimo is designed to support individuals and families, and we take protecting children’s personal information seriously.

If a child under 13 years of age uses Tiimo, their account must be created by a parent or legal guardian. We rely on the parent or guardian to provide consent for processing the child’s data and to supervise their use of the app.

We do not knowingly collect personal data from children without parental consent. If we become aware that a child has provided personal information without a parent or guardian’s consent, we will delete that information promptly.

How we keep your data safe

We take security seriously and use industry-standard measures to protect your data from unauthorized access, loss, or misuse. These measures include encryption, firewalls, and access controls.

However, no system is 100% secure, so we encourage users to protect their accounts by keeping login details private. By using Tiimo, you acknowledge the risks associated with transmitting data online.

Legal basis for processing

We process your personal data based on:

  • Your agreement to use Tiimo when you sign up
  • Our legal obligations to protect your data
  • Our legitimate interest in improving Tiimo, as long as it doesn’t override your rights

Who can access your data?

We don’t sell your personal data to anyone. However, we do share your data with trusted third-party providers to keep Tiimo running smoothly. These partners help us with:

  • Payment processing
  • Technical support
  • Analytics

All partners are required to comply with GDPR and protect your data. In some cases, data may be processed outside the EU/EEA. When this happens, we ensure your data is protected by equivalent safeguards.

Cookies and tracking

We use cookies and similar technologies to improve your experience on our website, track usage, and deliver relevant content. Cookies help us understand how you interact with our services and allow us to make improvements.

For more details on how we use cookies, please see our cookie policy.

How long we keep your data

We keep your data for as long as you have an active subscription. After you cancel, we retain your data for up to two years in case you decide to return. After that, your data is deleted.

Your rights under GDPR

  • Access: You can ask to see the personal data we hold about you.
  • Correction: You can ask us to fix inaccurate or incomplete information.
  • Deletion: You can ask us to delete your data when it’s no longer needed.
  • Restriction: You can ask us to limit how we process your data.
  • Portability: You can request your data in a machine-readable format.
  • Objection: You can object to certain types of processing, like marketing.
  • Withdraw consent: You can withdraw your consent at any time.

How to exercise your rights

To make a request, email us at hello@tiimo.dk. We’ll handle your request within one month. If it’s complex, we may need more time, but we’ll let you know.

Updates to this privacy policy

We may update this policy from time to time to reflect changes in our service or legal requirements. If we make significant changes, we’ll notify you by email or through the app. Continuing to use Tiimo after an update means you agree to the revised policy.

Contact us

If you have any questions or concerns about this policy, you can contact us at:

Tiimo A/S
Rahbeks Allé 21
1801 Frederiksberg, Denmark
CVR: 36904089
hello@tiimo.dk